privacy policy

Privacy Policy
Last updated: 3 November 2025

Welcome to Murex Qatar Tours (“we”, “our”, “us”). We are committed to respecting your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your data when you visit our website https://murexqatartours.com (the “Website”) or use our services.

1. Important information and who we are

Data Controller
Murex Qatar Tours
Door No. 1, 4th Floor, Building 24, Street 940, Zone 26, Doha, Qatar

Purpose of this Policy
This Policy informs you about how we collect and process your personal data when you visit our Website, make a booking or enquiry, subscribe to our mailing list, contact us, or otherwise use our services.

Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website.

2. The data we collect about you

We may collect:

• Identity data (name, date of birth, nationality)

• Contact data (email, phone number, address)

• Booking/travel data (tour details, passport info if required)

• Payment data (through secure payment gateways)

• Technical data (IP address, browser, cookies)

• Marketing preferences and feedback

3. How we collect your data

• Directly from you (enquiries, bookings, forms, WhatsApp or phone calls)

• Automatically through cookies and analytics tools

• From third-party providers (e.g., payment processors, travel partners)

4. How we use your data

We use your data to:

• Process bookings and provide services

• Communicate confirmations and updates

• Manage payments and refunds

• Improve website and customer experience

• Send marketing messages (if you opted in)

• Comply with legal obligations

5. Sharing of information

We may share your data with:

• Partner hotels, transport, and tour suppliers

• Payment processors and IT service providers

• Government or legal authorities when required by law

• Internal staff or affiliates who assist in operations

We never sell your data to third parties.

6. Data storage & security

We implement strict technical and organisational measures to safeguard your data from loss, misuse, or unauthorised access. Only authorised personnel have access to your personal data.

7. Retention

We retain your data only as long as needed to provide our services, comply with laws, or resolve disputes. Afterward, it will be securely deleted or anonymised.

8. Cookies

We use cookies to enhance your browsing experience. You can disable cookies through your browser settings, but this may affect certain website functions.

9. Your rights

You may:

• Request access to your data

• Ask for correction or deletion

• Withdraw consent for marketing

• Object to processing where applicable

For any request, contact us via the details below.

10. Children’s privacy

Our services are not directed to children under 16 without parental consent. If we learn that we have collected data from a child without consent, we will delete it promptly.

11. Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Murex Qatar Tours
Door No. 1, 4th Floor, Building 24, Street 940, Zone 26, Doha, Qatar 

Email: info@murexqatartours.com
Phone: +974 3358 8899
Website: https://murexqatartours.com